Privacy Policy nova88mas – Member Personal Data Protection

This Privacy Policy is published by Nova88mas ("we", "Platform", "company") and applies to all users of the nova88mas.app website and the Nova88mas mobile app. This document outlines our data protection practices and your rights as a registered member.

We operate in accordance with internationally recognized data protection principles. Every decision regarding the processing of personal data is made on the basis of a legitimate need, your consent, or applicable legal obligations.

By registering as a Nova88mas member or using any part of our platform, you acknowledge and agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

Nova88mas collects various types of personal data depending on how you use our platform. Below is a full breakdown of the data we collect and the primary purpose of its collection:

We do not collect sensitive data such as medical information, sexual orientation, or religious beliefs except in very specific situations related to responsible gaming and only with your explicit consent.

• Data provided directly by you during registration and use of the platform
• Data automatically generated by the system when you use Nova88mas services
• Data received from payment providers during deposit or withdrawal transactions
• Data collected through cookies and website tracking technologies that you have consented to

Every piece of data we collect has a clear and legitimate purpose. nova88mas does not use your data for any purpose not stated in this policy without obtaining your consent first.

• Identity Verification and KYC – Ensuring that every member is a real individual aged 18 or above and meets anti-money laundering (AML) legal compliance requirements.
• Account Management – Managing your account, processing deposits and withdrawals, settling bets and accurately managing your credit balance.
• Customer Support – Responding to enquiries, resolving complaints and providing technical assistance when needed.
• Platform Enhancement – Analysing usage patterns to improve the interface, speed and overall experience of the nova88mas platform.
• Fraud Prevention – Detecting unusual activity, blocking fraud attempts and protecting the financial security of all members.
• Promotional Communications – Sending information about promotions, bonuses and exclusive offers — only if you have opted in to receive them.
• Legal Compliance – Fulfilling reporting and compliance obligations to relevant authorities as required by law.

Nova88mas does not sell, rent or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information to operate the platform safely and lawfully.

• Payment Processors – Information required to process deposits and withdrawals is shared with payment providers such as DuitNow, FPX and registered e-wallet providers. They are bound by strict data protection agreements.
• Regulatory Authority – We will disclose required information to authorities when mandated by court order, legal investigation or AML/KYC compliance requirements.
• Game Providers – Limited game session information is shared with game software providers to ensure game integrity and accurate wagering settlement.
• Cloud Infrastructure Provider – Data is stored on servers managed by reputable cloud providers that comply with ISO 27001 security standards and are subject to robust confidentiality agreements.
• Affiliated Companies – Under certain circumstances, limited information may be shared with companies within the nova88mas group for internal operational purposes, subject to the same privacy policy.

Nova88mas continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. We employ multiple layers of protection designed to address modern cybersecurity threats.

• 256-bit SSL Encryption – All data transmitted between your browser and nova88mas servers is protected with TLS 1.3 encryption — the highest security standard in the industry.
• Password Hashing – Your password is stored as a one-way bcrypt hash. No one at nova88mas is able to view your original password.
• Two-Factor Authentication (2FA) – An additional security layer is available for all accounts. We strongly encourage you to enable 2FA via your account settings.
• Real-Time Monitoring – Our system monitors account activity 24 hours a day to automatically detect and block unauthorized access attempts.
• Isolated Database – Financial data and personal data are stored in separate databases with distinct access controls to minimise the risk of data breaches.
• Regular Security Audits – The nova88mas platform undergoes regular penetration testing and independent security audits to ensure no vulnerabilities go unaddressed.

Nova88mas uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns and deliver a more relevant experience to you. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality, including the ability to log in to your account.

As a nova88mas member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights in a practical and timely manner.

Nova88mas retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations in Malaysia.

• Active Account Data – Retained for the duration your account is active and up to 5 years after account closure for legal compliance purposes.
• Financial Transaction Records – Retained for a minimum of 7 years in line with Malaysia's accounting and anti-money laundering legal requirements.
• Customer Support Logs – Retained for 3 years for reference in the event of disputes or follow-up complaints.
• Analytics Data – Anonymised usage data is retained for 2 years for trend analysis and platform improvement purposes.
• KYC Documents – Retained for 5 years following account closure or application rejection, in accordance with international KYC compliance requirements.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

The nova88mas platform may contain links or references to third-party websites or services in certain contexts. This Privacy Policy applies solely to the nova88mas platform and does not cover the privacy practices of any third-party websites or services.

Nova88mas is not responsible for the content, privacy policies or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit independently.

Nova88mas is an online wagering platform strictly limited to individuals aged 18 and above. We do not knowingly or intentionally collect personal data from minors under the age of 18.

If we determine that we have collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the account in question. If you are aware that a minor has registered on our platform, please contact us immediately.

• Age verification is performed during the registration process and at KYC
• Verified accounts found to belong to minors will be immediately closed and funds returned to their legal guardian.
• Parents or guardians with concerns may contact Nova88mas support for immediate reporting.

Nova88mas reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. All amendments will be published on this page with a new "Updated" date.

For material changes that affect your rights, we will send a notice to your registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated terms.

• Material changes will be communicated via email to all registered members
• The new effective date will be clearly stated at the top of this page
• Previous versions of the Privacy Policy are retained and may be requested via the support email

If you have any questions, concerns, or complaints regarding how Nova88mas handles your personal data, our data protection team is ready to assist. We are committed to responding to all privacy-related inquiries in a timely manner.

For formal requests regarding your rights (access, correction, deletion), please state your full name, account number and request type in your email. We will verify your identity before processing any data request.